Shipping Policy

Bug Sauce Entertainment LLC (“we,” “our,” “us”) ships physical products to customers within the United States and select international destinations. Shipping times and costs are calculated at checkout based on destination, shipping method, and order contents.

Estimated delivery times are provided as guidelines only and are not guaranteed.

Order Processing

Orders are typically processed within 2–5 business days (excluding weekends and holidays).
Once an order has shipped, customers will receive a confirmation email with tracking information.
We are not responsible for delays caused by carriers, customs clearance, weather events, or other circumstances beyond our control.

International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the customer and are not covered under this policy.

Delays caused by customs processing are not considered lost shipments unless confirmed as such by the carrier.

Contact for Shipping Issues

For all shipping-related inquiries or indemnity claims, please contact:

Email: info@buggyedm.com

Include your order number, tracking information, and a brief description of the issue.

Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page with an updated effective date.